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Public Remarks

After reading Don Rich's blog about the open house signs, it got me thinking about something that happened to me yesterday afternoon.

I got an email from someone asking about a listing on my website that was available with a lease option. Well, they wanted to know if I had anymore with a lease option that they could look at. So I went into the MLS and searched for a few more lease option properties.

I came across one that had in the public remarks-contact Pat ----  at 941-xxx-xxxx for more information. Usually an agent would put that info in the agent comments. Looking at the days on the market it had been listed for nearly a year.

So I thought I would call up the agent and tell him that I wanted to email his listing out but I didn't feel comfortable emailing this listing with his contact info in the public remarks. I thought maybe he was new or just didn't realize that you shouldn't put contact info in the public remarks.

I got a hold of the agent and explained the situation. His response was, "Why can't you just print the listing out and white it out and fax it to them? I said, "Well they requested I email them the listings." He said, "I don't really feel like changing it so just fax it out if you want them to see it."

I did email her all of the listings including his (with his contact info in it). She did end up picking two listings that they were interested in and it wasn't his listing.

Is it OK for agents to put their contact name and number in the public remarks in your MLS?  I think that this is just unacceptable. How about you?

Comment balloon 46 commentsShannon Moore • February 08 2007 06:49PM


In our MFRMLS it is prohibited as it should be. Contact info can only go in Realtor remarks. I pulled a listing today and the LB code was in the public remarks section. Talk about easy to show! You don't even need a REALTOR(R).
Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) about 13 years ago

It's prohibited in our MLS, as is announcing the date and times of Open House, special contacts for listing agents, etc.

Unfortunately, there is no enforcement and even when reported, nothing happens.



Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley,, MD & VA Homes and Real Estate) about 13 years ago
Contact info (name, phone #, website, email address) is all prohibited in our MLS.  There is a method on the MLS to report such infractions, supposedly anonymously.  I'm not sure about how quickly the MLS will act to correct this, but it is my understanding that they will contact the listing agent and levy a fine if it is not corrected in a certain time frame.
Posted by Don Fabrizio-Garcia, Owner/Broker/Trainer - Fab Real Estate (Fab Real Estate) about 13 years ago
Daytona Beach Board of Realtors charges a fine!!  We also have a MLS Police!  Do not put contact info in remarks you will get caught!!!
Posted by Midori Miller, Online Marketing For Real Estate Professionals (Talk 2 Midori, LLC) about 13 years ago

In our SoCalMLS they would give him a warning to remove within a short time frame or suffer a sizeable fine.

Posted by Laurie Manny (Long Beach CA Real Estate) about 13 years ago
Another great topic!  We in AZ also have a way of reporting it within our MLS.  This is definately wrong.
Posted by Don Rich (West USA Realty) about 13 years ago

I never looked into our MLS rules here in Connecticut pertaining to direct contact information or a link to a web site or virtual tour in the general remarks.  I usually skip right over any listings like that unless I have a very solid relationship with my prosepct. 


Posted by Sandra Cummings, Real Estate Agent, Guilford Connecticut (William Raveis Real Estate) about 13 years ago
My board is like Laurie Manny's.  They fine heavily if not corrected quickly.  These posts help to keep me on my toes and watch my photo's and listings.  Thank You,
Posted by Kay Van Kampen, Realtor®, Springfield Mo Real Estate (RE/MAX Broker, RE/MAX) about 13 years ago

In Pasadena Foothill, he would get a warning and a fine if the contact info is not removed.  The same for Crisnet MLS which is in the San Fernando Valley.


Posted by Irina Netchaev, Pasadena CA Real Estate (Pasadena Views Real Estate Team, Inc.) about 13 years ago

Wow! It looks like the majority of the Rainers say that there is a fine if an agent posts their contact info in the public remarks. I really think our MLS should impose a fine if it is pointed out and not removed.

We do have a little "police" button in the MLS which goes to the MLS director and the agent that posted the improper information. Like Lenn though, it seems as nothing ever happens. I did report it and 24 hours later it still remains there.

Maybe I'll email this link to the Board and see what they think :)

Posted by Shannon Moore, Realtor, Sarasota & Charlotte (Green Lion Realty) about 13 years ago

It's a violation in our statewide MLS.  No identifying info of any kind, including signs, etc. in the MLS pictures, are allowed.  If we use virtual tours of any kind, they have to be un-branded tours.  Once in awhile someone slips in something that shouldn't be there - doesn't usually last too long because the MLS staff have them remove it or they'll remove it for them.

Posted by Ann Cummings, Portsmouth NH Real Estate Preferrable Agent (RE/MAX Shoreline - NH and Maine) about 13 years ago

That agent certainly wasn't working in their sellers best interest.  Some agents just hit the copy button for both agent remarks and public remarks.  What a wrong thing to do.  Tell the buyer's agents what they need to know.....give the public the meat of the property!!



Posted by Sharon L. Daniels, ABR,e-PRO, Broker Associate (Coldwell Banker Premier Properties) about 13 years ago
I'm pretty sure that no agent information can go in any of the public parts of a listing in our MLS. That includes trying to sneak something into the pictures.
Posted by Tim Maitski, Truth, Excellence and a Good Deal (Atlanta Communities Real Estate Brokerage) about 13 years ago

No agent information in public remarks here. 


Posted by Mike Jaquish, 919-880-2769 Cary, NC, Real Estate (Realty Arts) about 13 years ago
Not Legal in the Greater Las Vegas Association and we have a nifty "report data error" button to send GLVAR an email!
Posted by Renée Donohue~Home Photography, Western Michigan Real Estate Photographer (Savvy Home Pix) about 13 years ago

I once got a notice within hours that I was in violation because I put the word phone in the public remarks (as in, phone connections in all rooms).  They removed the fine when I pointed out the actual wording, but they've got the MLS set up to automatically check for such things and if you don't fix it ASAP, they will fine you. 


Posted by Tricia Jumonville, Texas REALTOR , Agent With Horse Sense (Bradfield Properties) about 13 years ago
This is a direct violation of our MLS Board.  Agents need to learn the rules or don't use the product.
Posted by linda lyczak about 13 years ago
It is prohibited in our MLS and seems to have stopped.  I don't remember if this is one of the offenses with fines though. 
Posted by Maureen McCabe, Columbus Ohio Real Estate (HER Realtors) about 13 years ago

In our MLS (Central NY), Public comments are about home and home ONLY!.  There are fines if anything else it put in there. 


Posted by Berta Smith (RealtyUSA) about 13 years ago

Roxanne & Shannon,

Thanks for the post. It is a forbidden practice to include contact information outside of the designated areas not to mention unprofessional.

Posted by William Collins, Property and Asset Management (ERA Queen City Realty) about 13 years ago
It's not allowed in our MLS. Since the agent didn't want to voluntarily remove his information, be sure to report the problem to your Board.

Posted by Sharon Simms, St. Petersburg FL - CRS CIPS CLHMS RSPS (Coastal Properties Group International - Christie's International) about 13 years ago
It is a violation of ours ARMLS. We even have a quick link to report such activity. We need to keep the playin field level!!!
Posted by David R. Fuller (RE/MAX) about 13 years ago
Lots of agents send people to do a drive by.  The agent info and flyer is at the house.  Many if not most times when you email listings, people go do a drive by first. When you show property, people pick up the flyer in the house with the agent info.  It's not like who the listing agent is, is a secret.
Posted by ARDELL DellaLoggia (Better Properties Seattle ) about 13 years ago
He would be in trouble with our MLS too, and the fines add up everyday of the violation.
Posted by Michael Jordan (Tarbell, REALTORS) about 13 years ago
I'm just south of you in Bonita Springs. It is not OK to have our contact info in the remarks.  I often print it, circle the contact info and fax it to the board for them to handle it.
Posted by Chris Griffith, Bonita Springs Listing Agent (Downing-Frye Realty, Bonita Springs, FL) about 13 years ago
That is a no-no in our MLS as well )Charlotte, NC).  MLS comes with rules that have been put in place to protect the integrity of the system.  These rules help protect agents as well as buyers, as well as sellers.  There are enough agents who do not take proper care to input correct information in correct fields that MLS feels a need to do this.  I am all for it!!  I am sick of agents trying to steal clients, and buyers being led on by wrong number of  bedrooms or incorrect square footage, or incorrect schools.  
Posted by Virginia Halter, ABR, CDPE, CRS, GREEN, SFR, SRES (RE/MAX Signature Properties) about 13 years ago
That is a no-no here in Las Vegas. You are just begging to be fined by the GLVAR.  Glad to see you here again -Charles
Posted by Jacqulyn Richey, Las Vegas Real Estate (Prominent Realty Group) about 13 years ago

You an add Cleveland to the no-no list on that. 

It's unfortunate that there are fellow real estate professionals whose actions are far from professional.


Posted by Matt Haze (Matt Haze Entertainment ) about 13 years ago
That is a no no in the NWMLS too. Good to see it seems to be the same all over the country.
Posted by Debi Braulik, Selling Maple Valley to Fife WA Homes For Sale ( about 13 years ago

Roxanne & Shannon-

I'm not a BIG fan of that either in my area for just the reasons you explained. 


Posted by John Hruska (Homes Charlotte, LLC) about 13 years ago
Contact info belongs only in agent remarks in Oregon. When reported or found by MLS employees the information is promptly removed. This of course does not stop everyone...
Posted by Glenda Crowell (John L. Scott, Bend ) about 13 years ago
It is prohibited in our MLS.  Violators are reported and they reprimand them.
Posted by Vicky Poe, Realtor/ Auctioneer (Good Ole Rocky Top) about 13 years ago
Sounds very sneaky! and probably partially Lazy!
Posted by David A. Podgursky PA, THE PODGURSKY GROUP - Make the Right Move! (THE PODGURSKY GROUP @ Re/Max Direct) about 13 years ago

My board contacted me when you could see my information on the sign in he front yard in one of the pictures. So they do seem to crack down on that. You should have contacted your board.


Todd Clark - broker
Kastings & Associates

Posted by Respect Realty LLC, Brokers - Oregon / SW Washington Real Estate (Respect Realty LLC) about 13 years ago
This is not allowed at our board the first fine is $100
Posted by Teri Isner, GRI, CRS, CIPS (Keller Williams Realty at the Lakes) about 13 years ago

Did she forget that if you send it to them your contact information would be on the fax header?

laziness shouldn't be tolerated



Posted by David A. Podgursky PA, THE PODGURSKY GROUP - Make the Right Move! (THE PODGURSKY GROUP @ Re/Max Direct) about 13 years ago

In the MFRMLS it is fineable it should info is for real estate agents...NOT clients...

We do the negotiating, not them...WE are the go betweens....a BUFFER against hasty emotions and foolish reactions .....


Posted by Alexander Harb, Dallas, Texas Real Estate Investing (Knights Investing) almost 13 years ago
It is prohibited in our MLS. You are issued a citation then a fine if it still has not been corrected you will keep getting fined. 
Posted by Athrine Matthews (Prudential Shimmering Sands Realty) almost 13 years ago

If this is not prohibited in some MLS it definately defeats the purpose of cooperation which is what the MLS is based on.


Posted by Mario Levesque, Tampa Realtor (Advantage Avenue Real Estate) almost 13 years ago

This is unacceptable from any professional in the trade.  We also have problems with agents having branded virtual tours and that is not acceptable in our MLS either.  Perhaps you can report this to your MLS.

Posted by Ruth Jacobs, North Palm Beach, Real Estate Specialist, CDPE, SF (Quantum One Realty) almost 13 years ago

There is clear agreement that direct contact info is improper in the public comments section of the listing that will be included in any report you send to a prospect - but I wonder if the reason behind Roxanne's and Sharon's question isn't concern about how to deliver the information to their prospect and protect themselves as procuring cause in the event that their prospect goes direct to the listing agent whose info is on the report.

Would it be useful to send a letter to the listing agent's office to register your prospect and his interest in the specific listed property. 

Posted by Ted Baker, (Carmody and Associates LLC) almost 13 years ago

The fact that it a violation in most MLS systems is not what bothers me the most. It is the disrespect shown by the agent to the agent just trying to follow the rules.  I think that if we become kinder towards each other, it will it will be picked up by our buyers and sellers.  My rule this year is to treat others as I want to be treated.

Linda Lyczak

Posted by Linda Lyczak almost 13 years ago
Very interesting.
Posted by Gary Porter (GLP's Home and Mold Inspections) almost 13 years ago
It is very important that we call to the attention of other agents if they are clearly violating the rules. If they do not take action to correct it then it should be call to the attention of the MLS.  If they break the rules once they will keep doing it over and over.
Posted by Carmen Offutt (La Rosa Realty) almost 13 years ago
This is an absolute violation of our MLS rules. There is a separate section for "Agent Remarks". If I were you, I'd call your Board and report the violation.
Posted by Lisa Hill, Daytona Beach Real Estate (Florida Property Experts) almost 13 years ago

Here is a tip:  In this instance and if I need to fax something to a client that does not have a fax machine, I use efax.  I fax the item to myself, it arrives to me as and email with an image document in .tif format attachment.  I can either forward the email to the person it needs to get to, as it.  Or I use my PDF converter to convert it and then send it as a pdf document.


Posted by Theresa "Tracy" Gibson, Your Needs Served (The Gibsons at eXp Realty) over 12 years ago